Connect Freshcaller to Power BI

Choose for your Freshcaller and Power BI integration needs. Our no-code tools simplify the connection by eliminating the stressful coding process. Just follow a few steps and complete the integration in minutes to start gaining vital insights from your data.

Connect Freshcaller to Power BI

Why do I need Freshcaller and Power BI integration?

Gauge the efficiency of your customer support operations. Discover your areas of strength and weakness. Formulate strategies to optimize calling services and improve customer satisfaction. Forecast future trends, modify your services to match the evolving needs of your clients, and remain competitive.


Improve data analysis and reporting processes

Leverage Power BI’s analytics tools to thoroughly assess Freshcaller data and generate insightful reports. Explore call wait times, durations, volumes, and other important indicators to discover your call center performance. Allocate resources as needed and enhance customer service quality.


Insights on customer journey

With customer journey mapping, you can monitor customer interactions across various touchpoints such as chats, calls, and emails. Comprehend the whole customer journey, from the point they sought your services to resolving to become your clients. You can identify pain points, streamline processes, and customize support strategies to improve overall customer experience.


Track performance

Power BI offers monitoring tools that can help you track KPIs like customer satisfaction scores, agent productivity, and call resolution rates in real-time. Determine agent performance and make data-driven decisions that ensure your team attains peak performance.


Determine customer satisfaction

Visualize customer satisfaction scores using pie charts, bar charts, scatter plots, or line graphs. Identify patterns in these scores and note areas you need to improve in call center operations. Use the insights to guide targeted training and optimize processes to improve the quality of your services.


Queue performance

Use the Data Analysis Expressions (DAX) to develop custom measures that compute metrics like call handling times, average times, and abandonment rates. Improve your staffing levels to decrease customer wait times and enhance customer experience.


Improved collaboration

Share the insights you get from your Freshcaller data through Power BI dashboards and reports with your team, stakeholders, and investors. Advance a collaborative environment where everyone works together to make decisions that improve your services. Help teams align their activities and decisions, simplify communication, and drive combined strategies to enhance call center performance.


Optimize costs

With Power BI’s analytics tools, you can explore call center indicators like agent productivity, call volumes, and resolution rates in conjunction with operational and financial data. Note inefficiencies and areas where you can save costs. Distribute resources efficiently, simplify operations, and decrease expenses. Improve customer satisfaction and potentially the overall profitability of your organization.


Customer segmentation

When you transfer Freshcaller data to Power BI, you can use the segmentation feature to group your clients based on feedback, satisfaction scores, and on-call history. Let the findings guide you in customizing support strategies that meet each segment’s unique preferences and needs. Enhance customer engagement and offer more relevant interactions.

How to connect Freshcaller to Power BI

1. Register

Register or login if you already have an account.

 2. Select your source
You need to select Freshcaller as a Data Source and Grant Access to

3. Select Destination

Choose Power BI as the destination.


4. Sync your Data
Select the fields on the right, and click on “Get data” from the WEB in Power BI.

Power Bi click on “Get data” from WEB
Then copy the URL in the box below:

copy URL in box


What is Freshcaller?

Freshcaller is a cloud-based phone system that enables businesses to make calls over the internet. Customer service agents can use its range of features to support their operations and improve interactions with customers. With the platform, it’s possible to purchase local, toll-free vanity numbers to expand your business presence globally. By supporting call routing, queuing, and forwarding, Freshcaller helps in the effective management of incoming and outgoing calls for optimal customer satisfaction. 

What is Power BI?

Power BI is a cloud-based analytics solution developed by Microsoft to help users get fast insights from their data. It achieves this by providing multiple data analysis and visualization features. Using Power BI, you can turn your data into very attractive visuals and share them with others for informed and collaborative decision-making. Visual options available include column charts, decomposition trees, graphs, maps, tables, combo charts, and so much more. Part of the reasons that make Power BI attractive to users include its intuitive interface, integration with many sources, and cost-efficiency.

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