Connect Freshdesk to Looker Studio

Integrate Freshdesk and Looker Studio using Windsor for an effortless transition. Windsor gives a no-code, convenient way to integrate the two platforms to get to the top of your business.

Why do I need Freshdesk and Looker Studio integration?

By integrating freshdesk with Looker Studio using Windsor as the connector, business can gain an edge over their rivals in the customer support area. They can combine Freshdesk’s data with Looker Studio’s analytical prowess to create comprehensive data analysis along with a dashboard that can be customized as per the business’s needs. With access to real-time data, enterprises can share and promote insights across teams and make real-time decisions to enhance customers overall experience while optimizing workflow. 


Advanced Data analytics 

By integrating Freshdesk and Looker Studio, businesses can combine freshdesk’s customer support data to create advanced and easy-to-understand with the help of Looker Studio. This can help them gain valuable insights into the functioning of the customer support teams such as customer satisfaction level, response time, team performance level, etc.


Customizable Dashboards 

By using Looker Studio, you can customize your own dashboard and displaying the Freshdesk data in the manner that suits the business. Businesses can display key KPIs, metrics, trends, patterns to provide a clear view to your customer support team. This gives the customer support team access to real-time data, allowing them to make swift moves. 


Data Analysis

By providing real-time data to Looker Studio, business can delve deeper into Freshdesk’s data to create patterns and trends reports. This allows the management to optimize workflow, identify their weak spots, and improve customer experience. 


Collaboration and Teamwork 

By using Freshdesk’s real-time data businesses can use Looker Studio to collaborate with team members to share valuable and important insights easily. This helps them make real-time data-driven decisions and enables management to have a clear view of the functioning of the enterprise. 


Adaptability & Expansion 

Another important feature of integrating Freshdesk and Power BI is their capability to handle data in large quantities allowing the business to grow. Power BI allows for adaptability in its reports and visuals as expansion occurs while Freshdesk handles heavy data at the time of expansion. This gives the management flexibility as they plan to expand their business.



To set up the connector, the user should have:

How to connect Freshdesk to Looker Studio

1. Register

Register or login if you already have an account.

 2. Select your source
You need to select Freshdesk as a Data Source and Grant Access to

Freshdesk source

3. Select the fields on the right.
Select the fields on the right to later use in your data source.

4. Select Destination

Go to “Select Destination” and Choose Looker Studio.

5. Sync and authorize data
Select “connect” and authorize access to your data source.


What is Freshdesk?

Freshdesk is a cloud-based customer engagement solution that lets businesses streamline their customer support using Freshdesk’s customer service software. Using Freshdesk helps businesses efficiently run and manage their customers by supporting their customers through various platforms such as email, social media, chats, phone calls, etc. The Chennai, India-based Company provides tools for building customer relationships, e-commerce marketing, and IT service management. 

What is Looker Studio?

Looker Studio (formerly known as Google Data Studio) is an online data analytics tools that converts data into visually appealing reports. It possesses a number of features which allows its users to create analytical reports which can be easy-to-understand and allow the management to make data-driven decisions. It enables users to import data from multiple sources and export data in the form of interactive and visually appealing reports.

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