Freshservice Connector

Windsor.ai’s connector automates the entire process of getting Freshservice data into your reporting stack, whether that’s a BI tool, data warehouse, or database, cutting data preparation time by over 50%.

This helps IT and operations teams quickly analyze ticket trends, agent workloads, and service delivery performance, and get actionable insights to reduce resolution times, improve SLA compliance, and make smarter resource allocation decisions.

Windsor.ai allows you to analyze a wide range of Freshservice data, including:

• Tickets: ID, status, priority, urgency, impact, category, assignee, requester, SLA due dates, escalation flags, and creation/update timestamps.
• Agents: Name, role, department, group memberships, scoreboard points, auto-assign status, and last activity timestamps.
• Assets: Asset tag, type, usage type, assigned user, department, location, impact, and end-of-life date.
• Changes: Type, status, priority, risk, approval status, impacted services, planned dates, and associated assets.
• Problems: Status, priority, impact, known error flag, associated changes, planned effort, and due dates.
• Releases: Type, status, priority, category, associated changes and assets, planned and work dates.
• Purchase orders: PO number, vendor, total cost, currency, discount, tax, shipping cost, and expected delivery date.
• Satisfaction survey responses: Overall rating, rating text, primary question, and questionnaire responses.
• Requesters and vendors: Contact details, department, location, and activity timestamps.

Windsor.ai supports scheduled syncs, and depending on your plan, data can be refreshed multiple times per day. This means your dashboards always reflect the latest ticket activity, agent workloads, and service delivery metrics without manual exports or pipeline maintenance.

Windsor.ai’s pricing for Freshservice data integration can vary depending on your use case and data volume. We offer absolutely transparent, volume-based event pricing plans for diversified business needs and budgets.

With Windsor.ai’s intuitive interface, the integration process takes up to 2 minutes. No technical expertise is required—connecting Freshservice data is simple, straightforward, and completely code-free.

Yes, we have helpful resources to help you get started. You can explore our official documentation for Freshservice data integration into a chosen destination, available Freshservice data fields, and ready-to-use templates:

• Freshservice Field Reference
• Free Reporting Dashboard Templates
• Data Integration Documentation