Freshservice Connector

Freshservice simplifies your IT service management. In the process, it generates a lot of data that can be used to improve business operations. Use the connector for Freshservice to export data to suitable storage and analytics tools. The connector reduces the time-to-insights through fast data integration without requiring any technical skills.

About Freshservice

Freshservice is an AI-enabled IT service management solution. As a support services system, Freshservice enables your business to track IT issues faced by either customers or employees. The issues are then assigned to technicians for resolution. At any given time, you can track the number of tickets outstanding, determine which tickets have been assigned to technicians, and categorize tickets according to the service sought. Over time, the data generated by Freshservice can be used to improve IT services in general. It can also improve business processes.

Freshservice connector

Start analyzing your Freshservice data in minutes

Do you plan to connect and visualize your Freshservice in data visualisation, data storage, data warehouse or BI tool?

Follow the Tutorial Below:


Step 1:

You need to select Freshservice as a Data Source and grant access to

Freshservice source

Step 2:

Select the fields on the right to later use in your data source. For example, you can include metrics such as Cost per Click, Cost per Action or Total Spend.



Step 3:

Select a destination to get Freshservice data into

select destination

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Data Destinations for Freshservice

Freshservice metrics and dimensions available

Detailed Information About Freshservice

Freshservice was created for IT support management services. However, the service by Freshworks is gaining applications among business teams. As a result, finance, human resources, operations, and other teams in the organization can use the extended functionalities of Freshservice. Extending the functionalities of Freshservice beyond IT makes it possible to have data about issues raised by employees or workers grouped into various functions. It also helps the workers get prompt feedback and resolve concerns other than IT issues. The overall impact would be an improvement in employee satisfaction and business outcomes.


Freshservice has many use cases and features listed on the platform. These include workload management, release management, problem management, and change management. The use cases for Freshservice also include the management of SLAs, incidents, knowledge, and problems. The most important features, however, are a unified service catalog and AI-powered service management because the two features capture all service types across multiple channels. Further, the resolution of the services is powered by AI, which means faster responses and higher accuracy in addressing arising issues and problems.


Overall, Freshservice simplifies service management through time-saving automation, a multichannel approach, and AI-powered solutions. The system turns IT services management into a value creator in the firm. Increased visibility of tickets influences how an entity addresses problems and issues. Analyzing Freshservice data can generate insights, leading to better business outcomes.

FAQ about Freshservice integration via

How much does it cost to integrate Freshservice with

The pricing for Freshservice connector is priced transparently based on the utilization volume. Visit the pricing page to learn more.


Why do people use to integrate Freshservice data?

  1. No-code connector means that no coding skills are required.
  2. Fast data integration means a shorter time to insights.
  3. A customizable data integration process means you can select the data fields you wish to export and analyze.


How long does it take to connect Freshservice to the destination?

Connecting Freshservice to the destination takes about 5 minutes. The process is fast and efficient.

Extract All Your Marketing Data from Freshservice

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data warehouse

Providing 50+ marketing data streams, we make sure that all the data we integrate is fresh and accessible by marketers, whenever they want.


Spend less time on manual data loading and spreadsheets. Focus on delighting your customers.

Integrate Freshservice data and measure what matters