Connect Freshservice to Power BI

Get more from your Freshservice data by connecting it to Power BI using Windsor as your connector. There’s more to your data than meets the eye. Uncover the hidden secrets and enhance your IT service management services. After all, Windsor has made the integration process easier and faster through its no-code tools.

Why do I need Freshservice and Power BI integration?

Expand your analytics capabilities with wide-ranging dashboards and reports through Freshservice and Power BI integration to drive your business forward using actionable insights. Enhance your team’s productivity and customer satisfaction by providing greater efficiencies. More benefits await:

Enjoy full reporting and analytics

Assess key metrics from Freshservice like resolution times, client satisfaction scores, ticket volume, and agent performance using Power BI’s analytics tools. Know the performance of your service management operations and make pertinent decisions to optimize your service delivery processes.

Automated data refresh

With the data refresh functionality in Power BI, you can automatically update your dashboards and reports utilizing the most current data from Freshservice. Say goodbye to manual data extraction and manipulation, and always use the latest data for analytics. Save time, attain accuracy in your data, and gain reliable insights.

Improved collaboration

Combine Freshservice and Power BI collaborative features and you have a powerful platform where many users view and interact with reports concurrently. Promote collaboration among various teams and stakeholders within your company. Let them have a platform where they can discuss findings, share ideas, and collaborate on strategies to enhance service management performance jointly.

Create interactive reports and personalized dashboards

Leverage Power BI dashboard and reporting features. They are user-friendly, customizable, and interactive rather than general-purpose, so you can produce tailored reports as per your organization’s needs. It’s also possible to generate powerful models and visualizations.

Security

Enjoy access to a range of security features by integrating your Freshservice with Power BI. The latter offers powerful and reliable security features to safeguard your data. Examples include end-to-end encryption, strong permissions, sensitivity labels, built-in compliance measures, object levels security, and more.

Cross-functional insights

Through Freshservice and Power BI integration, you get a chance to join service management data with data from other business systems like sales systems and CRM (customer relationship management). You can then assess the effect of IT service management activities in other departments like marketing, sales, or finance. Spot alignment and collaboration opportunities across departments.

Forecasting

Capitalize on Power BI’s forecasting and trend analysis to forecast future trends as they relate to IT service management and anticipate possible issues before they occur. Use Power BI to assess Freshservice’s historical trends and patterns, predict future demand for IT services, and distribute resources accordingly to meet customer needs more efficiently.

Conduct a root cause analysis

Find out the factors causing service management incidents or issues using Power BI’s capabilities, like filters, drill-downs, and correlation analysis. Dig deep into your Freshservice data to uncover underlying issues and leverage the insights to execute targeted solutions to tackle them and avoid a recurrence.