Connect Genesys to Google Sheets

Bring your Genesys data into Google Sheets with Windsor.ai, so your sheets read live contact center setup.

Pick the Genesys fields you need, and Windsor.ai keeps them flowing without a CSV export in between.

Forget CSVs. Stop copy/paste. Connect in minutes. No code required.

Try It Free

Free forever plan

No credit card needed

Windsor.ai is your proven Genesys to Google Sheets connector

Get your Genesys data into Google Sheets

Genesys is connected once in Windsor.ai, and these are the use cases the fields support:

Check queue staffing

routing_routing_queues.memberCount next to routing_routing_queues.joinedMemberCount shows how many members of each queue have joined it.

Find inactive users

user_users.dateLastLogin by department shows which users have not logged in recently.

Watch telephony health

Edge telephony_providers_edges.onlineStatus and trunk telephony_providers_edges_trunks.inService show which parts of the phone setup are down.

Using Windsor.ai to connect data from Genesys to Google Sheets

Supported fields: 20 metrics288 dimensions

Windsor.ai moves your Genesys fields into Google Sheets on a connection you set up once, so the sheets stay on live records rather than a CSV someone exported last week.

Pick the fields you need and Windsor.ai handles the rest.

With Windsor.ai, your spreadsheet can:

List all queues with routing_routing_queues.memberCount and routing_routing_queues.joinedMemberCount, sorted by the gap between them.
Which Edges are not online? Show telephony_providers_edges.name, telephony_providers_edges.onlineStatus and telephony_providers_edges.softwareVersion.
Which users have not logged in for 30 days? Use user_users.dateLastLogin and group them by user_users.department.
Count outbound dialing events from the last 7 days by routing_outbound_events.level and routing_outbound_events.category.
Which trunks are out of service? Show telephony_providers_edges_trunks.name, telephony_providers_edges_trunks.inService and telephony_providers_edges_trunks.connectedStatus.

Join over 25,000+ businesses that trust Windsor.ai to streamline Genesys to Google Sheets integration

How to connect Genesys to Google Sheets with Windsor.ai

Explore a step-by-step guide to integrate your Genesys data into Google Sheets with the Windsor.ai connector.

Register and log in to Windsor.ai

Create a new Windsor.ai account or log in if you already have one.

Select your data source

Choose Genesys as your data source, select the region where your Genesys Cloud organization is hosted, and enter the Client ID and Client Secret of a Genesys Cloud OAuth client.

Select your destination

Set Google Sheets as the destination for your data.

Select the reporting fields

Choose the Genesys fields you want to show in your spreadsheet.

Follow the setup instructions to complete the integration

Depending on the integration method you choose, set up the connection by following the prescribed steps, whether through an extension or directly via an in-app destination task.

FAQs

What is Genesys?

Genesys Cloud is the contact center and customer experience platform from Genesys. Customer service teams use it to route calls and digital conversations to agents through queues.

What Genesys data can I load into Google Sheets?

Windsor.ai gives access to 308 Genesys fields. These are the groups; the Genesys field reference lists all of them:

Routing queues: routing_routing_queues.name, routing_routing_queues.memberCount, routing_routing_queues.joinedMemberCount, routing_routing_queues.userMemberCount, routing_routing_queues.enableTranscription, routing_routing_queues.dateModified.
Users and groups: user_users.name, user_users.department, user_users.title, user_users.state, user_users.dateLastLogin, user_groups.name, user_groups.memberCount.
Telephony: Edges with telephony_providers_edges.onlineStatus and telephony_providers_edges.softwareVersion, phones, trunks with telephony_providers_edges_trunks.inService, sites, lines, DIDs and extensions.
Outbound dialing events: routing_outbound_events.level, routing_outbound_events.category, routing_outbound_events.eventMessage, routing_outbound_events.timestamp.
Locations and stations: telephony_locations.name, telephony_locations.address, telephony_stations.status.

How does Windsor.ai load Genesys data into Google Sheets?

Windsor.ai sends your chosen Genesys fields straight into a sheet, either through the Google Sheets add-on or through an in-app destination task. You can set it to refresh on a schedule.

Does the Genesys connector include personal details?

Yes. User records carry names, email addresses and contact info, for example user_users.email and user_users.primaryContactInfo. Pick only the fields you need when you set up a report or ask a question.

Can I combine Genesys data with other sources in my sheets?

Yes. Windsor.ai supports 350+ data sources, so Genesys data can sit next to other connected sources in the same sheets. For example, put Genesys routing_routing_queues.joinedMemberCount per queue next to HubSpot Tickets count by Tickets Pipeline Stage Name.

Do I need to code to connect Genesys to Google Sheets?

No. You connect Genesys in the Windsor.ai dashboard, pick the fields you want, and Windsor.ai handles the transfer.

How much does it cost to integrate Genesys with Google Sheets using Windsor.ai?

The free forever plan covers 1 data source, so connecting Genesys on its own costs nothing and needs no credit card. Combining Genesys with other sources needs a paid plan: $19/month for 3 sources or $99/month for 7. See the pricing page.

Do you have helpful links to get started with Genesys and Google Sheets?

Yes. These are the resources to start with for the Genesys to Google Sheets integration:

Tired of manual Genesys data exports? Try Windsor.ai today to work on live data

Access all your data from various sources in one place. Get started for free.

Start for Free Book a Demo