Freshcaller Connector Reference

The Freshcaller connector exposes 73 fields (23 metrics, 50 dimensions). Every field ID below can be passed to the Windsor.ai API in the fields parameter.

Freshcaller Fields

Freshcaller call_metrics fields

The call_metrics report of the Freshcaller connector includes 24 fields.

ID	Type	Name	Description
call_metrics__answering_speed	NUMERIC	call_metrics.answering_speed	call_metrics.answering_speed
call_metrics__answering_speed_unit	TEXT	call_metrics.answering_speed_unit	call_metrics.answering_speed_unit
call_metrics__bill_duration	NUMERIC	call_metrics.bill_duration	call_metrics.bill_duration
call_metrics__bill_duration_unit	TEXT	call_metrics.bill_duration_unit	call_metrics.bill_duration_unit
call_metrics__call_id	NUMERIC	call_metrics.call_id	call_metrics.call_id
call_metrics__call_work_time	NUMERIC	call_metrics.call_work_time	call_metrics.call_work_time
call_metrics__call_work_time_unit	TEXT	call_metrics.call_work_time_unit	call_metrics.call_work_time_unit
call_metrics__cost	NUMERIC	call_metrics.cost	call_metrics.cost
call_metrics__cost_unit	TEXT	call_metrics.cost_unit	call_metrics.cost_unit
call_metrics__created_time	TEXT	call_metrics.created_time	call_metrics.created_time
call_metrics__csat	OBJECT	call_metrics.csat	call_metrics.csat
call_metrics__hold_duration	NUMERIC	call_metrics.hold_duration	call_metrics.hold_duration
call_metrics__hold_duration_unit	TEXT	call_metrics.hold_duration_unit	call_metrics.hold_duration_unit
call_metrics__id	NUMERIC	call_metrics.id	call_metrics.id
call_metrics__ivr_time	NUMERIC	call_metrics.ivr_time	call_metrics.ivr_time
call_metrics__ivr_time_unit	TEXT	call_metrics.ivr_time_unit	call_metrics.ivr_time_unit
call_metrics__recording_duration	NUMERIC	call_metrics.recording_duration	call_metrics.recording_duration
call_metrics__recording_duration_unit	TEXT	call_metrics.recording_duration_unit	call_metrics.recording_duration_unit
call_metrics__tags	OBJECT	call_metrics.tags	call_metrics.tags
call_metrics__talk_time	NUMERIC	call_metrics.talk_time	call_metrics.talk_time
call_metrics__talk_time_unit	TEXT	call_metrics.talk_time_unit	call_metrics.talk_time_unit
call_metrics__total_ringing_time	NUMERIC	call_metrics.total_ringing_time	call_metrics.total_ringing_time
call_metrics__total_ringing_time_unit	TEXT	call_metrics.total_ringing_time_unit	call_metrics.total_ringing_time_unit
call_metrics__updated_time	TEXT	call_metrics.updated_time	call_metrics.updated_time

Freshcaller calls fields

The calls report of the Freshcaller connector includes 24 fields.

ID	Type	Name	Description
calls__assigned_agent_id	NUMERIC	calls.assigned_agent_id	calls.assigned_agent_id
calls__assigned_agent_name	TEXT	calls.assigned_agent_name	calls.assigned_agent_name
calls__assigned_call_queue_id	NUMERIC	calls.assigned_call_queue_id	calls.assigned_call_queue_id
calls__assigned_call_queue_name	TEXT	calls.assigned_call_queue_name	calls.assigned_call_queue_name
calls__assigned_ivr_id	NUMERIC	calls.assigned_ivr_id	calls.assigned_ivr_id
calls__assigned_ivr_name	TEXT	calls.assigned_ivr_name	calls.assigned_ivr_name
calls__assigned_team_id	NUMERIC	calls.assigned_team_id	calls.assigned_team_id
calls__assigned_team_name	TEXT	calls.assigned_team_name	calls.assigned_team_name
calls__bill_duration	NUMERIC	calls.bill_duration	calls.bill_duration
calls__bill_duration_unit	TEXT	calls.bill_duration_unit	calls.bill_duration_unit
calls__call_notes	TEXT	calls.call_notes	calls.call_notes
calls__created_time	TEXT	calls.created_time	calls.created_time
calls__direction	TEXT	calls.direction	calls.direction
calls__id	NUMERIC	calls.id	calls.id
calls__integrated_resources	OBJECT	calls.integrated_resources	calls.integrated_resources
calls__parallel_call_groups	OBJECT	calls.parallel_call_groups	calls.parallel_call_groups
calls__parent_call_id	NUMERIC	calls.parent_call_id	calls.parent_call_id
calls__participants	OBJECT	calls.participants	calls.participants
calls__phone_number	TEXT	calls.phone_number	calls.phone_number
calls__phone_number_id	NUMERIC	calls.phone_number_id	calls.phone_number_id
calls__recording	OBJECT	calls.recording	calls.recording
calls__recording_to_redact	OBJECT	calls.recording_to_redact	calls.recording_to_redact
calls__root_call_id	NUMERIC	calls.root_call_id	calls.root_call_id
calls__updated_time	TEXT	calls.updated_time	calls.updated_time

Freshcaller teams fields

The teams report of the Freshcaller connector includes 5 fields.

ID	Type	Name	Description
teams__description	TEXT	teams.description	teams.description
teams__id	NUMERIC	teams.id	teams.id
teams__name	TEXT	teams.name	teams.name
teams__omni_channel	BOOLEAN	teams.omni_channel	teams.omni_channel
teams__users	OBJECT	teams.users	teams.users

Freshcaller users fields

The users report of the Freshcaller connector includes 15 fields.

ID	Type	Name	Description
users__confirmed	BOOLEAN	users.confirmed	users.confirmed
users__deleted	BOOLEAN	users.deleted	users.deleted
users__email	TEXT	users.email	users.email
users__id	TEXT	users.id	users.id
users__language	TEXT	users.language	users.language
users__last_call_time	TEXT	users.last_call_time	users.last_call_time
users__last_seen_time	TEXT	users.last_seen_time	users.last_seen_time
users__mobile_app_preference	NUMERIC	users.mobile_app_preference	users.mobile_app_preference
users__name	TEXT	users.name	users.name
users__phone	TEXT	users.phone	users.phone
users__preference	NUMERIC	users.preference	users.preference
users__role	TEXT	users.role	users.role
users__status	TEXT	users.status	users.status
users__teams	OBJECT	users.teams	users.teams
users__time_zone	TEXT	users.time_zone	users.time_zone

Freshcaller other fields

The Freshcaller connector has 5 fields that do not belong to a named report, or belong to a report with only one or two fields.

ID	Type	Name	Description	Report
data_fetched_at	TIMESTAMP	Data fetched at	UTC timestamp (second precision) of when the connector request that pulled the row started. Freshly pulled rows show this request's start time; cache hits keep the start time of the request that filled the cache. Selecting this field disables aggregation, so rows are returned individually (each keeping its own fetch time) instead of being summed.
datasource	TEXT	Data Source	The name of the Windsor connector returning the row
now	TIMESTAMP	Now	Current timestamp
source	TEXT	Source	The name of the Windsor connector returning the row
today	DATE	Today	Today's date